Privacy Policy

Privacy Policy

Last Updated: 2 September 2026

At Redcliffe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

  1. Who We Are

Redcliffe is an online store offering electronic gadgets, technology products, accessories, and related products.

For privacy-related questions, you can contact us at:

Email:info@redcliffe.online

Phone:+447882758110

 

Address:182-184, High Street North East Ham, London E6 2JA

  1. Information We Collect

When you use our website or purchase products from us, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Account information
  • Order and purchase details
  • Communication with our customer support team
  • IP address
  • Browser and device information
  • Website usage information
  • Cookie and similar technology information

We only collect information that is relevant to providing and improving our services.

  1. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of purchased products
  • Manage your customer account
  • Process payments through our payment providers
  • Respond to customer enquiries
  • Provide customer support
  • Send important order updates
  • Improve our website and services
  • Prevent fraud and protect website security
  • Maintain business records
  • Send marketing communications where permitted
  • Understand how visitors use our website

We will not use your personal information for purposes that are incompatible with the reasons explained in this Privacy Policy.

  1. Payments and Payment Information

Payments made through our website may be processed by third-party payment providers.

Where applicable, your payment information is handled by the relevant payment provider rather than being stored directly by us. The payment provider may process your information according to its own privacy policy and security procedures.

We do not intentionally store your full payment card details on our website unless our payment system specifically requires and lawfully permits us to do so.

  1. Information We Share

We may share relevant information with trusted third parties when necessary to operate our online store.

These may include:

  • Payment service providers
  • Delivery and courier companies
  • Website hosting providers
  • E-commerce service providers
  • IT and security providers
  • Analytics providers
  • Customer-support services
  • Professional advisers where necessary
  • Authorities where we are legally required to do so

We do not sell your personal information to third parties.

We only share information where there is a legitimate reason to do so, such as processing your order, delivering your purchase, maintaining our website, preventing fraud, or complying with legal obligations.

  1. Cookies

Our website may use cookies and similar technologies to provide essential website functions and understand how visitors use our website.

Cookies may help us:

  • Keep products in your shopping basket
  • Remember account or website preferences
  • Improve website performance
  • Understand website traffic
  • Improve the shopping experience
  • Support security and fraud prevention

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can also manage or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.

  1. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Store updates
  • Relevant electronic gadgets and accessories

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

Where consent is required for direct marketing, we will seek consent in an appropriate manner. (ICO)

  1. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Unauthorised disclosure
  • Alteration
  • Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

  1. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time may depend on:

  • The type of information
  • Why we collected it
  • Whether you have an active account
  • Whether you have placed an order
  • Legal or accounting requirements
  • Our legitimate business requirements

When information is no longer required, we will securely delete or anonymise it where appropriate.

  1. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information.

These may include the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete certain information
  • Request restriction of processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent
  • Object to direct marketing

These rights are subject to applicable legal conditions and exemptions. The ICO explains that privacy information should tell people about their rights and how they can exercise them. (ICO)

  1. How to Contact Us About Your Data

If you would like to exercise a privacy right or ask a question about how we use your information, contact us:

Email:info@redcliffe.online

Phone:+447882758110

Address:182-184, High Street North East Ham, London E6 2JA

Please provide enough information for us to understand your request and verify your identity where reasonably necessary.

  1. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the situation.

  1. Third-Party Websites

Our website may contain links to third-party websites, services, or payment providers.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make significant changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

  1. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve your concern.

If you are based in the UK and remain dissatisfied, you may also contact the Information Commissioner’s Office (ICO), which is the UK’s independent data protection regulator.

ICO Website:

  1. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your orders, please contact us.

Redcliffe
Email:info@redcliffe.online

Phone:+447882758110
Address:182-184, High Street North East Ham, London E6 2JA

We are committed to providing a secure, transparent, and trustworthy shopping experience for our customers.

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